Hapi and Upgrade's Flex Pay integration automates BNPL payment processing across reservation systems and PMS platforms, already live across thousands of hotels and billed as the first above-property payment automation…
Research shows 84% of U.S. customers say AI service should always include easy human access, suggesting hotels and businesses can differentiate by making human support a feature, not a fallback.
As guest expectations for instant response accelerate, hotels face a shrinking window to resolve issues privately before they become negative public reviews.
Leonardo Hotels Central Europe simultaneously acquires four former Revo Hotels across Berlin, Düsseldorf, and Dortmund, adding 1,328 rooms spanning its Leonardo Smart and Leonardo Royal brand concepts.
The article examines how integrating PMS and POS data gives AI systems the combined context of guest stay and spend behavior to support real-time, event-driven operational decisions in hotels.
RMS survey of 1,500 campers across the US, UK, Australia and NZ finds 66% plan to camp more in 2026, with online search now the top discovery channel and AI tools used by 14% for trip research.
HOSPA acquires the 20-year-old National Hotel Marketing Conference from Martin Evans, with the next edition scheduled for 27 May 2027 at Hilton at St George's Park.
Travelers are demanding more flexibility, personalization, and control across the journey. Turo’s Tim Rossanis sees mobility as a pilot for how travel companies can respond by building around traveler intent rather…
Power in the travel industry now belongs to the builders. Those whose initiatives are ambitious, audacious, and — at the same time — gloriously useful.
Reading Time: < 1 minuteItaly: Hospitality and boutique hotel brand Experimental Group will open its latest property on 10 October, located in Rome. The post Experimental Roma set to open this October appeared first o…